Terms & Conditions
COLORS and MONITOR DISPLAYS
Please remember that the nature of genuine leather means that some hides will vary from the next. Please also note that there will sometimes be a very slight variation in shade that shows on each computer monitor. We kindly ask that you keep this in mind when placing your order. We do our absolute best to photograph the true color of the shoes in the very best possible lighting to give you the truest idea of what the end product will look like.
The shipping timeframe for ONLINE EXCLUSIVE shoes depends on the availability of sizes. Once it leaves our store, orders take an average of 3-5 days to arrive to their destination.
From first appointment to first fitting, production time ranges 30 - 90 days. Express Service: in 2 business days we provide first fitting (250 € added to price) upon availability.
RETURNS & EXCHANGES
Returns of RTW items are allowed within 14 days of receipt. Return or exchange requests must be communicated within 8 days after purchase (or shipment arrival) of merchandise. All products must be unworn and in their original packaging. Please note that this does not apply for customized items. Shipping costs (with the exception of RTW items. See below) are charged to the client (duties included), .
We offer FREE RETURNS on all our RTW shoes (please remember that MTO shoes cannot be returned). Upon request of returning an item, we release a Return Merchandise Authorization (RTA) and provide shipping labels. We’ll refund the cost of the merchandise upon receipt of the goods (so the only charge that remains standing is the initial shipping fee). Returns for size exchange are free of shipping charge.